Returns

We do not accept returns as all of our artwork is custom made to order by hand. Please choose carefully before placing your order.

If your order was damaged in transit, or has arrived with any defects, please email us at customerservice@willstafford.art with the following information:

1. Your Order number along with your full name
2. The item number (s) you wish to return – ie: WS516
3. Please let us know what the issue is – ie: wrong item delivered, item damaged, item the wrong size etc.
4. Let us know what action you would like us take – ie: replace or refund

Our customer service department will e-mail you with a Return Authorisation Number and give you instructions of how to return the item to us. Please use the original packaging to return the item to us and please include the Packing List.

If you have requested a replacement, our customer service team will confirm details of the replacement shipment.

If you have requested a refund, we will notify you via e-mail of your refund once we have received your returned item(s),

You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.